Summer IT Support Student

2013-2014

CAPREIT (Canadian Appartment Propertes Realestate Investment Trust)

Job Description

Expertly reconfigured and optimized room setups for conferences, ensuring a seamless experience for participants.
Meticulously managed and documented inventory for both laptop and desktop computers, ensuring accurate records.
Proficiently imaged and customized PCs and laptops, enhancing user efficiency and productivity.
Played a pivotal role in coordinating and executing a nationwide hardware upgrade initiative across CAPREIT rental offices.
Provided critical support to Head Office users, swiftly troubleshooting printer issues and managing supplies.
Collaborated with full-time staff to address Help Desk Support calls, ensuring minimal disruption and swift issue resolution.
Thrived in a dynamic environment, expertly prioritizing tasks and managing competing deadlines to meet organizational goals.

Knowledge, Skills and Abillities

Strong PC skills
Good analytical skills
Good interpersonal skills

Goals, Success Factors

Completion of assigned tasks in a timely manner
Ability to manage competing deadlines

Reflection

In my role, I was tasked with providing support to the IT team by undertaking various essential tasks. This primarily encompassed the repair of malfunctioning computers and printers, as well as the responsible disposal of outdated equipment. Additionally, I played a role in upgrading machines at CAPREIT's regional sites. One of my notable achievements during my tenure was the ability to handle and assist users efficiently through phone calls. This experience significantly contributed to the improvement of my communication skills, making me more adept at engaging with unfamiliar individuals and promptly addressing their needs.